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REFUNDS

Refunds and cancellation

Version 1.0 · Effective 23 October 2026

This page summarizes the refund and cancellation terms of our two agreements. If anything here differs from the Creator Agreement or the Studio Agreement, the agreement applies. Questions: support@longtakemedia.com for creators, studios@longtakemedia.com for studios. Email is the fastest way to reach us. Calls go to voicemail, and we reply by email or phone. Phone: +1 (307) 218-3530.

For creators

  • Cancel any time.
    • Use "Cancel plan" in your account settings. It takes one step after you sign in.
    • You can also cancel by email to support@longtakemedia.com.
    • Future charges stop at once, and your videos keep coming until the end of the month you paid for.
  • Delivered videos are not refunded. Once a month is paid, its videos are yours.
  • New month, nothing delivered yet. If you cancel before the first video of a new month is delivered, we refund that month in full.
  • Under-delivery.
    • If we deliver fewer videos than your plan includes in a month, you choose a credit or a refund for each missing video.
    • Each missing video is worth the month's price divided by the videos included.
  • Price changes.
    • We email you at least 30 days before a new price applies, and ask you to accept it.
    • If you don't, your plan ends at the end of the current month.
  • EU, EEA and UK consumers.
    • You can withdraw within 14 days of joining. Use "Withdraw from contract here" in the footer or your portal.
    • If you asked us to start right away, you pay only for the videos delivered by then.
    • We refund the rest within 14 days, to the payment method you used.
  • If we stop the service. We give you at least 30 days' notice and refund the unused part of the current month.

Payments, questions and disputes

  • Payments. Prices are in US dollars (USD), and tax is added where it applies. Card payments are processed securely by Stripe. We never see or store your full card number.
  • Something looks wrong? Write to support@longtakemedia.com (creators) or studios@longtakemedia.com (studios) first. We aim to reply within two business days and to put things right with you.
  • Before asking your bank to reverse a payment, please contact us. Most problems are solved faster directly with us.
  • If we can't agree, the dispute steps in Section 23 of the Creator Agreement or Section 27 of the Studio Agreement apply. Consumers in the EU, the EEA and the UK keep the rights their local law gives them.

Longtake Media is a brand of Longtake Entertainment LLC, 30 N Gould St #54947, Sheridan, WY 82801, USA.

Longtake Media Sign in
REFUNDS

Refunds and cancellation

Version 1.0 · Effective 23 October 2026

This page summarizes the refund and cancellation terms of our two agreements. If anything here differs from the Creator Agreement or the Studio Agreement, the agreement applies. Questions: support@longtakemedia.com for creators, studios@longtakemedia.com for studios. Email is the fastest way to reach us. Calls go to voicemail, and we reply by email or phone. Phone: +1 (307) 218-3530.

For game studios

  • You pay only after we approve your brief. If we turn a brief down, you pay nothing.
  • Before work starts. You can cancel an order before your key and material arrive and work starts. We refund it, minus any costs we can't recover.
  • Drafts on Silver, Gold and Platinum.
    • You see every draft before it is posted, and each draft gets up to two revision rounds.
    • If you still turn it down for a permitted reason, it isn't posted and its unit value comes back.
    • Unit values are $9.93 on Bronze, $19.60 on Silver and $39.80 on Gold.
  • Approval is acceptance. A draft you approve, or one approved automatically after 72 hours, is accepted. No refund applies to it afterwards.
  • Fewer unique videos. If your game supports fewer unique videos than you paid for, we refund the difference at unit value within 30 days, or give a credit if you prefer.
  • Bronze.
    • Bronze has no draft review, so there is no satisfaction refund.
    • A video that breaks the rules in your brief is replaced.
  • Videos that aren't posted. If an approved video isn't posted on a channel, we post it on another channel or refund it.
  • Unused packs. If you don't send a working key or material within 12 months of booking, the unused value becomes a credit for 12 months.
  • Chargebacks. Please contact us first and give us 15 days to put things right.

Payments, questions and disputes

  • Payments. Prices are in US dollars (USD), and tax is added where it applies. Card payments are processed securely by Stripe. We never see or store your full card number.
  • Something looks wrong? Write to support@longtakemedia.com (creators) or studios@longtakemedia.com (studios) first. We aim to reply within two business days and to put things right with you.
  • Before asking your bank to reverse a payment, please contact us. Most problems are solved faster directly with us.
  • If we can't agree, the dispute steps in Section 23 of the Creator Agreement or Section 27 of the Studio Agreement apply. Consumers in the EU, the EEA and the UK keep the rights their local law gives them.

Longtake Media is a brand of Longtake Entertainment LLC, 30 N Gould St #54947, Sheridan, WY 82801, USA.